Dr Morton's - Regulatory
Dr Morton's – the medical helpline is a telephone and web-based business providing medical advice to customers.
Dr Morton's
the medical helpline©

How we’re regulated

Dr Morton's is regulated by the Care Quality Commission ('CQC'), the regulator of NHS and private medical providers. The CQC is responsible for supervising compliance with The Health and Social Care Act 2008, which Act sets out the standards under which providers can offer medical services remotely. Dr Morton’s was last inspected by the CQC on 24 February 2017, who published their report on 16 August 2017. The CQC’s report is available from the following link:

The role of Dr Morton's is to refer customers to appropriately qualified doctors who are each registered with the General Medical Council ("GMC") to provide medical advice and the role of the doctor is to provide that medical advice by telephone or secure portal email, but not by physical visit. The GMC number of each doctor is available against each Doctor's name under the section headed Real Doctors on this website.

Dr Morton's operates ethically, provides individual evidence-based transparent and safe consultations, adheres to professional standards and keeps you the customer informed, keeps your records confidential and secure, asks you for feedback and offers you access using your own password to your records after every consultation. Our written complaints procedure is set out under Terms and Conditions. We survey customer satisfaction.

Dr Morton's is not a pharmacy or chemist and does not sell medicine direct to the public. No medicine is provided to a customer without a prescription from one of our doctors. If a doctor decides that a prescription is appropriate and issues one for you, it will be dispensed by our partner pharmacy. Doctors are individually responsible for the prescriptions they issue. Pharmacists are responsible for dispensing.

Dr Morton’s is not a laboratory and does not receive or process test samples. If a doctor decides that a test is appropriate and issues a test kit for you, the request will be handled by our partner lab.

Partner Pharmacy Regulation

The Partner Pharmacy to Dr Morton's is Mayberry Pharmacy Ltd and is registered with the General Pharmaceutical Council registration number 1043349.

It is also registered with the Medicines & Healthcare Products Regulatory Agency (MHRA) and included in the MHRA’s list of UK registered online retail sellers.

Medicine is dispensed by Mayberry Pharmacy Ltd, 175 High St, Blackwood, Gwent, NP12 1AA

The Superintendent Pharmacist is Steve Ridd (registration number 2029350)

Partner Laboratory Regulation

The Partner Laboratory to Dr Morton's is County Pathology Limited, a company registered in England (number 5900958) at Ashcombe Court, Woolsack Way, Godalming, Surrey GU7 1LQ.

County Pathology Ltd is an independent diagnostic laboratory. The laboratory is accredited with both the Clinical Pathology Accreditation Service (CPA) and the CQC. The UKAS Clinical Pathology Accreditation registration number of County Pathology Limited is 2857.

Commission for the provision of diagnostic and screening procedures from its laboratory based at 31 Frederick Sanger Road, Guildford, GU2 7YD

The responsible manager at County Pathology is Mr William Wreford.